Return Policy

At Ambient Blinds, we work hard to ensure you’re always 100% completely satisfied with your purchase, and we want to make the process as easy as possible for our customers.
We have a 30-day return policy, which means you have 30 days from the date you received the item(s) to request a return or exchange. Ambient Blinds does not permit the return for refund of customized products under any circumstances unless the product arrives defected.

What happens if I mismeasure my windows?
We all make mistakes. And don’t worry. If you do have an “oops!” moment and need to return a product due to a measuring mishap, our Guarantee Team is here for you! Just send us a photo showing how it doesn’t fit, along with your corrected measurements, and we will offer a one-time remake at a 50% discount for each order.

Conditions:
To be eligible for a return, the item(s) must be unused, undamaged, and in its original packaging with all original accessories included.
We understand that sometimes customers may need to open accessories to determine whether they are suitable for their needs. However, please note that we may charge less than a 15% restocking fee for opened accessories, to cover the costs associated with inspecting, repackaging, and restocking the product.

Refunds:
We do not charge any return fee, once we receive the returned item(s), we will inspect them and issue a refund to your original form of payment. Please allow up to 3 to 5 business days for the refund to be processed.

Return Shipping:
If the product is defective or if the customer received the wrong product(wrong size, wrong style, product quality issue, etc.), we will cover the cost of return shipping.
Should you want to return a product for any other reason (say, you don’t like/wanted the item(s), ordered the wrong item(s)/size, etc.), customers are responsible for the cost of return shipping, and the initial shipping cost to send you the item.

Return Process and Guidelines
Contact our customer service team at services@blindsmagic.com to initiate a return request.
Our team will provide you with a return shipping label and instructions on how to return the product. This will ensure that your return is processed efficiently.
Please use a return shipping method that provides tracking information. This will ensure that we can track your package and confirm its delivery back to our warehouse.
Please note that we do not accept returns that have not been requested in advance.
We understand that returns can be inconvenient, and we want to make the process as easy as possible for our customers. If you have any further questions or concerns about our return policy or procedures, please don’t hesitate to contact us.

Please note:
Our return policy applies only to products purchased directly from our online store. If you purchased our products from a third-party retailer, please contact the retailer directly for their return policy.
If you have any questions or concerns regarding our return policy, please do not hesitate to contact us at support@AmbientBlindshome.com